Help center/ FAQ

General Questions

Who is Ariyes Online?

Ariyes Online is a leading provider of innovative ERP solutions designed to enhance business efficiency and productivity. We empower businesses to streamline their operations and achieve their goals through cutting-edge technology.

What industries do you serve?

We cater to a diverse range of industries, including retail, manufacturing, healthcare, logistics, and more. Our tailored ERP solutions are designed to meet the specific needs and challenges of each industry we serve. Contact us to discuss how we can help your specific sector.

How did Ariyes Online get started?

Ariyes Online was founded on the principle of helping businesses unlock their full potential. We recognized the need for accessible and powerful ERP solutions, and we’ve been dedicated to providing innovative technology and expert guidance ever since.

ERP Solutions

What is an ERP system and how can it benefit my business?

An ERP (Enterprise Resource Planning) system is a comprehensive suite of integrated applications that manage all facets of a business, from finance and HR to sales and operations. By consolidating data and streamlining processes, an ERP system can improve efficiency, data accuracy, enhance collaboration, and empower better decision-making.

Can I customize the ERP modules to fit my specific needs?

Absolutely. We understand that every business is unique. Our ERP modules are highly customizable, allowing us to tailor the system to your specific business processes, workflows, and objectives. We work closely with you to ensure the system aligns perfectly with your requirements.

What features are included in your ERP solutions?

Our ERP solutions offer a wide range of features, including:

Inventory Management
Financial Tracking and Accounting
Customer Relationship Management (CRM)
Sales and Order Management
Manufacturing and Production Planning
Supply Chain Management
Human Resources Management
Reporting and Analytics

And much more.

Contact us for a detailed overview of the features relevant to your industry.

Implementation and Support

How long does it take to implement an ERP system?

The implementation timeline varies depending on the complexity of your business, the chosen modules, and the level of customization required. We work diligently to minimize downtime and ensure a smooth and efficient transition. We’ll provide you with a detailed project plan and timeline during the initial consultation.

Do you offer post-implementation support?

Yes, we provide comprehensive post-implementation support to ensure your team can effectively utilize the ERP system. Our support services include ongoing training, system updates, technical assistance, and dedicated account management.

What is the process for onboarding new users?

We have a structured onboarding process designed to get your team up and running quickly. This includes personalized training sessions, comprehensive user manuals, online resources, and ongoing support to ensure all users are comfortable and proficient with the system.

Technical Questions

Is your system compatible with my existing hardware?

Our ERP systems are designed for compatibility with a wide range of hardware options. We’ll assess your current infrastructure and recommend the best approach for seamless integration.

Can you integrate the ERP system with our existing software?

Yes, we specialize in integrating our ERP solutions with existing software systems. We understand the importance of a unified technology ecosystem, and we’ll work to ensure smooth data flow and interoperability between platforms.

What security measures are in place to protect my data?

Data security is our top priority. We implement robust security measures, including data encryption, regular backups, access controls, multi-factor authentication, and intrusion detection systems, to safeguard your sensitive information. Our systems are regularly audited and updated to maintain the highest level of security.

Policies

What are your privacy policies?

We are committed to protecting your privacy and data security. Our privacy policy details how we collect, use, and protect your information. You can review our full privacy policy.

Do you have a refund policy for your services?

Yes, we have a clear refund policy that outlines the conditions under which refunds may be issued. Please refer to our payment and billing page for complete details

Contact Information

How can I reach customer support?

Our dedicated customer support team is available to assist you. You can reach us via email at [email protected] or call us at +6 (03) 8699 1339. Our support team available Monday to Friday, 9 AM to 5 PM.

Do you have a live chat option for immediate assistance?

Yes, we offer a live chat feature via WhatsApp for immediate assistance during business hours. Go to our contact us page to get the WhatsApp details.

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