1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you register or use the App:

• Name, email address, phone number, and other contact details.
• Payment information for transactions made through the App.
• Passport details and travel-related documents for travel document processing .

1.2 Device Information

We may automatically collect information about your device, including:

• Device type, operating system, and version.
• IP address and unique device identifiers.

1.3 Usage Data

We collect data on how you interact with the App, including:

• Pages viewed, features used, and actions taken.
• App crash reports and performance metrics.

2. How We Use Your Information

 We use your information to:

• Process travel documents and travel-related services.
• Provide customer support and respond to your inquiries.
• Improve our App functionality and user experience.
• Send notifications, updates, and promotional offers.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information in the following scenarios:

• Service Providers: With trusted third parties who assist in providing services, such as payment processing or document verification.
• Legal Compliance: If required by law or to protect our rights, property, or safety. 
  

4. Data Security  

We implement industry-standard security measures to protect your data, including encryption and secure servers. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices

You have the right to:

• Access and Update: Review or update your personal information in the App.
• Opt-Out: Unsubscribe from promotional emails or notifications.
• Delete Data: Request the deletion of your personal data by contacting us at [email protected].  

6. Cookies and Tracking Technologies

Our App may use cookies and similar technologies to improve functionality and analyze usage. You can manage your preferences through your device settings.

7. Children's Privacy

Our App is not intended for users under the age of 13. We do not knowingly collect personal information from children.  

8. Third-Party Links  

The App may contain links to external websites. We are not responsible for their privacy practices or content.

 9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date.  

10. Contact Us  

Ariyes Online Sdn Bhd
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]