Help Desk · Replaces Zendesk & Intercom
Support that scales with you, for every brand you run.
A full ticketing system with SLAs, a knowledge base, automation, and a branded customer portal. Run more than one help desk in a single workspace, each with its own identity.
Ariyes Help Desk is a complete support system: numbered tickets with statuses and priorities, agent and group assignment with round-robin routing, SLA policies with first-response and resolution targets, a knowledge base with full-text search, a self-service customer portal, macros, automation rules, custom fields, CSAT surveys, and reporting. A single workspace can run multiple independent help desks, each branded to a different business.
What you can do
Tickets, done properly.
Auto-numbered tickets with clear statuses (new, open, pending, on-hold, resolved, closed) and priorities (low → urgent).
Route work automatically.
Assign to agents or groups with round-robin distribution, organize teams by department and queue, and categorize tickets for reporting.
SLAs you can enforce.
Per-help-desk SLA policies with first-response and resolution targets and business hours, plus at-risk and breach tracking so nothing quietly slips.
A knowledge base that works twice.
Write articles (draft, published, archived) with public or internal visibility and categories. Full-text search powers both your customer portal and an agent reply-picker.
A branded customer portal.
Customers submit tickets, track them, and search the knowledge base themselves - reducing volume before it reaches your team.
Move faster with macros and automation.
Canned replies with variable substitution and side-effects (status changes, assignment), plus trigger-based automation rules on events like ticket created, reply received, and status changed.
Fit it to your process.
Custom ticket fields (text, number, select, multi-select, date, checkbox), saved views, ticket watchers, and @-mentions for collaboration.
Measure it.
Reporting on agent performance, group performance, SLA compliance, and an operations overview.
Multiple help desks, one workspace.
Run separate, independently branded help desks - for example one per brand you operate - without separate accounts.
What it replaces
Zendesk and Intercom, with multi-brand support and the same contacts and conversations as the rest of your platform.
Works with the rest of Ariyes
Questions, answered.
- Can I run more than one help desk?
- Yes, a single workspace can run multiple independent, separately branded help desks.
- Does it have SLAs?
- Yes, first-response and resolution targets with business hours, plus at-risk and breach tracking.
- Is there a customer portal?
- Yes, customers submit and track tickets and search your knowledge base themselves.
- Can I automate repetitive work?
- Yes, macros for canned replies with actions, and trigger-based automation rules.
- Can I measure performance?
- Yes, reports on agents, groups, SLA compliance, and operations.