Send an SMS broadcast

Steps

1. In Broadcasts, choose New broadcast.
2. Basics — name the broadcast, set the channel to SMS, and pick your sender (Twilio) number.
3. Audience — choose the contact list to send to and review the recipient count.
4. Content — write your SMS message. You can insert variables that pull from contact fields to personalize each message.
5. Review — check the summary, save the draft, then send.

Good to know

Suppressed contacts are automatically excluded, and delivery is tracked once the broadcast goes out. Keep SMS concise — messages have length limits, and clear, relevant texts get better engagement and fewer opt-outs.