Add the web chat widget

Live-chat widgets let website visitors message you in real time, straight into the Inbox.

Set one up

1. Go to Settings → Web chat.
2. Create a new live-chat widget, choose the Chatwoot website inbox it belongs to, and name the customer-facing site it runs on.
3. Install the widget's snippet on your website.

One widget per site

Each widget maps to one website inbox, so you can run separate widgets for separate sites or brands — each feeding the same unified Inbox but clearly identified by where it came from. This pairs well with running multiple brands from one workspace.