From the Help Desk area, choose New help desk and give it a name. Each help desk is fully independent — its own tickets, agents, categories, SLAs, knowledge base, and customer portal.
Because you can create more than one, you can operate separate support desks for different brands or product lines from the same workspace, without separate accounts or logins. Switch between them using the help desk switcher.
A new help desk is a blank slate. Configure its General settings first (branding, domain, locale, business hours), then add the agents who'll staff it under Members — remember that workspace access alone doesn't grant ticket visibility.