Because the Inbox runs on Chatwoot, your team gets its full conversation tooling.
Assign conversations to specific agents or teams so ownership is clear, reply across channels from one place, and collaborate so nothing is missed. Assigning conversations prevents two people from answering the same customer and makes it obvious who's handling what.
Team members are set up in the inbox automatically the first time they open it, so there's no separate agent-onboarding step to manage.