Set up WhatsApp

WhatsApp messaging runs through the WhatsApp Business platform via Twilio, so you send from an approved business number rather than a personal account.

Add your number

Go to Settings → WhatsApp → Numbers to add and manage your sending number(s). Once a number is connected, it becomes available as the sender when you create a WhatsApp broadcast — or a WhatsApp step inside a sequence.

SMS numbers too

SMS also uses your Twilio numbers, managed in the same WhatsApp settings area. Connect the numbers you'll send from before building a broadcast, so they're ready to pick in the wizard.

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